My Coalfields
Local News, weather, sports and much more!
     DSL High Speed
DSL is the high speed alternative to Internet connectivity.
     Coverage Area
Map of Coalfields Directory coverage area.
     Directory
Coalfields Online Directory (white pages only).
     Voice Mail
Never miss another call
     Calling Features
Added value for your telephone.
     Service and Billing
Common billing and service questions answered.
     Long Distance
The Local Option for Long-Distance Service
     Long Distance
How to use long distance options
     Area Calling Service
Get 100 minutes of toll free long distance within the 606 or 859 area codes for one low price.
     Local Calling Area
Explanation of Coalfields local calling areas
     Contact Us
Handy contact telehone numbers, addresses and locations.
     Telephone
Deposit Policy
Customers may be asked to pay a deposit to establish telephone service. The amount of your deposit is determined when you apply for service.


You Will Be Billed For Changes In Your Service
All changes, except termination of service. and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your service representative for different services.


Your Telephone Bill
How You Are Billed
Charges for local service and equipment are billed one month in advance. Repair charges are billed after the services have occurred.


How, When, & Where To Pay Your Bill
Your payment due date is at the top of your bill. Your payment is considered past due if not paid by that date.
You can mail your payment or pay your bill at your local service office. You can save time if you use
your payment portion of your bill when paying in person. There is a charge for each returned check.


Error On Your Bill
If you have a question on your bill, call your local service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you'll maintain a good payment record while the problem is being Investigated.


Paying The Bill On Time, So Your Service Will Not Be Disconnected
If your payments are not received by the due dates, or you do not meet your mutually agreed upon payment arrangements, your telephone service may be disconnected.


How To Get Your Service Restored
All past charges must be paid before your service can be reconnected, and you will be charged a restoral fee. You may be asked to pay a deposit.